The unknown unknowns of trip support: How to mitigate the unexpected

Sep 29, 2023

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Icarus Jet CEO Kevin Singh talks about how unforeseen circumstances can take hold throughout a trip support operation, and demonstrates the value of established protocols and training to prevent an escalating disaster.

US Secretary of Defense Donald Rumsfeld famously said ‘there are known knowns, known unknowns, and unknown unknowns’ during a Department of Defense news briefing in 2002. He used this framework to explain the complexity of intelligence analysis and the challenges of making decisions in uncertain situations.

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